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Welfare rights

Our Welfare Advice and Support Service provides information and advice on welfare benefits, Disability Discrimination, employment and insurance issues.

Free factsheets

We have a range of welfare benefits factsheets in our publications section which are free to download.

This includes a Guide to welfare benefits which offers an overview of many benefits that people with M.E. may be entitled to. We also have individual factsheets on key benefits.

Welfare Advice and Support Service

Tel: 0845 122 8648

Monday 10am to 12.30pm and 2pm to 4pm
Tuesday 10am to 12.30pm and 2pm to 4pm (for pre-booked appointments)
Wednesday 2pm to 4pm
Thursday 10am to 12.30pm and 2pm to 4pm

The line is always closed on Fridays and Bank Holidays.

We are now offering bookable appointments on a Tuesday between 2pm and 4pm.

You can book a slot by calling the number above or our Information and Support Officer on 0117 927 9551 (Mon to Fri 9am to 5pm).

Online enquiries

This service is only for welfare benefit enquiries and should be used if you have a specific and brief question which requires a quick response (within three working days): submit your question


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