Our Welfare Advice and Support Service provides information and advice on welfare benefits, Disability Discrimination, employment and insurance issues.
We have a range of welfare benefits factsheets in our publications section which are free to download.
You can also read about what benefits you may be entitled to in our brief introduction to benefits.
Welfare Advice and Support Service
Tel: 0845 122 8648
Monday 10am to 12.30pm and 2pm to 4pm
Tuesday 10am to 12.30pm and 2pm to 4pm (for pre-booked appointments)
Wednesday 2pm to 4pm
Thursday 10am to 12.30pm and 2pm to 4pm
The line is always closed on Fridays and Bank Holidays.
We are now offering bookable appointments on a Tuesday between 2pm and 4pm.
You can book a slot by calling the number or above or our Information and Support Officer on 0117 927 9551 (Mon to Fri 9am to 5pm).
This service is only for welfare benefit enquiries and should be used if you have a specific and brief question which requires a quick response (within three working days): submit your question