Tuesday 10am to 12.30pm and 2pm to 4pm (for pre-booked appointments)
Wednesday 2pm to 4pm
Thursday 10am to 12.30pm and 2pm to 4pm
The line is always closed on Fridays and Bank Holidays.
We also offer bookable appointments on a Tuesday between 2pm and 4pm.
You can book a slot by calling the number above or our Information and Support Officer on 0117 927 9551 (Mon to Fri 10am to 3pm).
This service is only for welfare benefit enquiries and should be used if you have a specific and brief question which requires a quick response (within three working days): submit your question
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