Postage and overseas orders
All of the items in our shop include the cost of postage and packing.
Ordering
You can order online using a debit or credit card. Alternatively, cheques should be made payable to Action for M.E. and sent with an order form to:
Action for M.E.
3rd Floor Canningford House
38 Victoria Street
Bristol
BS1 6BY
Orders will be fulfilled on receipt of payment only.
Delivery
We will endeavour to deliver your order within seven working days.
Supporting and Professional Members of Action for M.E.
Supporting and Professional Members of Action for M.E. receive a 50% discount on all of our booklets and our information leaflets are free of charge. To qualify for this discount you will need to register with this website.
Cancellations
To cancel your order please email shop@actionforme.org.uk or telephone 0845 123 2380.
We appreciate your custom and will endeavour to deal with any situations regarding dissatisfaction with our service and products as quickly as possible.
To allow us to deal with your query quickly and effectively please keep all acknowledgement emails and quote your order number in all correspondence.
You have the right to cancel your order within seven days of receipt of the goods.
Orders cancelled within seven days of being placed will be refunded in full on receipt of any returned goods. Postage costs will not be refunded.
Goods received must be returned unused to:
Action for M.E.
3rd Floor Canningford House
38 Victoria Street
Bristol
BS1 6BY
Faulty goods will be returned in full, including postage costs.
Any query with regard to refunds can be addressed to the address above or you can email shop@actionforme.org.uk or call us on 0845 123 2380.
Returns policy on t-shirts
Action for M.E. is willing to exchange or refund any t-shirts in their original packing which are found to be ill-fitting.
We ask that they are returned unworn to the address above with a note detailing the size you would like in exchange and the delivery name and address to send it to.
The customer will be liable for any postage costs incurred in returning the goods for exchange or refund, unless the goods are faulty.
