Our Healthcare Services

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Fees – As a charity we charge fees only to cover our costs. We aim to keep our fees affordable, and help is available for those in financial need.

Bursary – Help with up to 50% of fees may be available, depending on your circumstances. Click here for more information.

What this service offers

We offer both counselling and emotional support.

These sessions are both supportive and therapeutic in nature: they may include strategies and goals on how to deal with depression and anxiety or manage difficult emotions and behaviours

  • Sessions are weekly or fortnightly and are booked into the diary on a regular basis
  • Counselling may be time-limited or ongoing

Emotional support sessions are by definition supportive in nature and the emphasis is on listening and offering emotional and practical support.

  • They are on request
  • They are open-ended not limited to any number of sessions
  • In any week, after the initial appointment, you can phone, email or text the counsellor and request a session for that particular week. Each session will be only on request from you. The counsellor will not schedule regular weekly/fortnightly/monthly sessions.
  • What you see as the focus of the sessions for the moment:
  • What length sessions think you will need: up to 30 or up to 50 minutes
  • Contact preference: phone/Zoom/Skype
  • Preferred frequency: weekly, fortnightly or on request
  • Any other needs
  • If you would need to apply for bursary support

The counsellor contacts you at the agreed time for your sessions. If the counsellor does not get a response, he/she will leave a message and phone again 5 minutes later. If the counsellor does not get a response to the second call, then he/she will leave a second message inviting you to contact him/her again at another time.

To request a self-referral form for this or any of our other Healthcare Services, please complete our simple web form or call us on 0117 927 9551 (Monday to Friday 10am to 4.30pm).

What to expect from your initial consultation

When you are referred for counselling or emotional support, you will be contacted by a counsellor who will offer a free initial telephone conversation with you lasting up to 30 minutes. This one-off session is designed to explore your particular circumstances in order to get an understanding of how best to help you.

During the initial free assessment session we will discuss:

  • Need to talk
  • Strategies, ways to cope better
  • Combination of the two

Our counselling and emotional support services focus on M.E. related support, i.e. living with or coping with ME. Broader mental health issues, including historical trauma, or other defined conditions, must be addressed by local services. Our services are provided via telephone or Skype and so there are limitations to what we can offer effectively, safely and ethically.

Please note: we are not a crisis service. If you feel unsafe or at risk of self-harm, please contact your GP or the Samaritans on 116 123 for support.

“It was very uplifting and comforting speaking to the counsellor this morning. It made my wife and I feel that there is someone who fully understands and is prepared to help our beautiful long-suffering daughter. Thank you for sending through your information and attachments which are very helpful and informative.”

Charges for this service

FREE assessment call: You will be offered a free 30-minute phone call, in order to get an understanding of how best we can help you.

Consultation by zoom, skype or telephone: Consultations will cost £24 for up to 30 minutes and £48 for up to 50 minutes.

Cancelling your appointment

Cancellation charge – 24 hours’ notice of cancellation is requested. We reserve the right to charge 50% of the fee should less notice be given. If you are in receipt of a bursary award, then a portion of this will be allocated to the cancellation charge.