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​Welfare Advice and Support Service now open

November 12, 2018

We are pleased to announce that our Welfare Advice and Support Service has re-opened, following a period of temporary closure.

Please call our Information and Support line on 0117 927 9551 (Monday to Friday, 10am to 4pm) to request to speak to one of expert Welfare Advisors, Sophie Knight and Alice Archer. Our aim is that they will contact you as soon as possible, and within five working days.

If you prefer, you can also contact the service by email; again, we aim to reply to within five working days.

If you have deadlines relating to your query that are sooner than five working days, we would still encourage you to contact us, and we will do everything we can to try and support you. If we are unable to assist you, for whatever reason, we will be clear about this and, where possible, explain what other help may be available.