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Information and welfare benefits: our services

April 10, 2019

Action for M.E. offers a free Information and Support Service for children, young people and adults with M.E., and their carers and family members.

In the past, this service has included expert welfare benefit advisors. We regret to announce that, until further notice, we are not able to offer detailed welfare advice service.

In recent months, our reliance on two part-time welfare rights advisor has meant that we have not been able to offer our welfare rights advice service as fully as we intended. We have listened to your feedback, and understand the difficulties this has caused for those of you who have been unable to access support when you needed it. As a result, we are going to make changes so that the service will be less prone to disruption. Please watch this space for further updates.

In the meantime, our friendly Information and Support team can share basic information about welfare benefits, send out our detailed factsheets, and signpost to sources of expert welfare benefit advice. They are unable to give detailed advice, complete application forms, make calls or write letters on your behalf, or help with mandatory reconsiderations or appeals.