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Mandatory reconsideration: share your views

March 04, 2016

The Social Security Advisory Committee (SSAC) is reviewing decision making and mandatory reconsideration in the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC). The review will focus on mandatory reconsideration before appeal.

Mandatory reconsideration is the first step in challenging a decision about benefits. For example, if your claim for Employment and Support Allowance (ESA) has not been successful (or you have been placed in the WRAG and you think that you should be in the Support group), and you wish to get the decision looked at again, you will need to ask the DWP for a mandatory reconsideration. You must do this before appealing.

Action for M.E. is planning to respond to the consultation, but we need your views – particularly on mandatory reconsideration for ESA and Personal Independence Payment (PIP).

If you have ever asked for a mandatory reconsideration, please tell us:

  1. How did you find the process? Did mandatory reconsideration help you get the decision you were hoping for? (Please state whether it was for ESA or PIP).
  2. Did the DWP ask you to provide new evidence? How did they contact you? Did they make the process for submitting evidence clear? Was there a charge from your GP for a letter?
  3. Did you claim Jobseeker’s Allowance (JSA) while waiting for your mandatory reconsideration notice when appealing an ESA fit for work decision? How did you find the process?
  4. Do you have any other general views about the quality of decision making and the role of mandatory reconsideration?

Please email your answers to our Policy team by Thursday 10 March. We will then incorporate your views into our organisational response. Please note that the consultation focuses on mandatory reconsideration, not appeals in general.

You can also respond directly to the consultation. Find out more on the Government website. The consultation closes at 11.45pm on 15 March 2016.