Our Healthcare Services

A A A Text size


Fees – As a charity, we charge fees only to cover our costs. We aim to keep our fees affordable, and help is available for those in financial need.

Bursary – Help with up to 50% of fees may be available, depending on your circumstances. Click here for more information.

What this service offers

Our doctor gives an individual, personal, clinical assessment of the biological aspects of the whole person, noting that M.E./CFS affects most systems in the body and is an illness resulting in much more than “chronic fatigue”. Reviewing the information provided regarding the past medical history, medication, investigation and interventions tried elsewhere, they give their medical opinion.

This may involve differential diagnosis (working out what is M.E./CFS and what is another or additional illness), review of the triggers of a relapse of M.E./CFS, advising further tests or referrals through the GP, explanations and education as well as specific symptom management plans. Medication advice may be sent to the GP but is not prescribed within our service.

A summary of the consultation records the medical issues, diagnosis and what may be done through conventional medicine. Referral to other members of the Action for M.E. healthcare team may be recommended, using a multi-disciplinary team approach to manage a multi-system illness, which has a tendency to be chronic or relapsing.

To request a self-referral form for this or any of our other Healthcare Services, please complete our simple web form or call us on 0117 927 9551 (Monday to Friday 10am to 4.30pm).

What to expect from your initial consultation

An initial consultation with our doctor lasts up to an hour. Prior to your appointment, you will be sent a short pre-consultation form to complete, which will ask you for details of your current symptoms and medical history. The doctor would also like to see the results of any blood tests or other tests ordered by your GP and confirmation of your current medication. This will help the doctor to understand your condition and make the best use of the time in your consultation.

Following your appointment, you will be sent a written summary of your consultation, which can also be sent to your GP.

Please note: Action for M.E. gives access to clinical advice from healthcare professionals with experience and expertise in M.E./CFS. The doctor’s letter will be a written summary of the clinical issues discussed in your consultation. It may be used as medical opinion to support your case when making benefit or employment claims, but Action for M.E. is not able to offer a service with the sole purpose of providing such letters and reports.

For information and resources about the process of claiming welfare benefits, and accessing social care or other services/support, please contact our Information & Support service

Further appointments

Follow up appointments will last up to 30 mins and will also include a written summary of your consultation.

“The doctor’s appointment was really helpful. It was so good to have an informed opinion and she showed great understanding.”

Charges for this service

Initial consultation by zoom, skype or telephone: Initial consultation will last an hour and includes a written summary and costs £240.

Follow up consultation by zoom, skype or telephone: A follow up consultation will last 30 minutes and cost £88.

Letters/reports: Additional letters and reports will be chargeable, starting at £44, depending on complexity.

Prescriptions: Our doctor provides individual clinical advice but does not offer the issuing of prescriptions.

Home visit: Occasional home visits may be arranged depending on location and travel time, starting from £250.

Cancelling your appointment

Cancellation charge – 24 hours’ notice of cancellation is requested. We reserve the right to charge 50% of the fee should less notice be given. If you are in receipt of a bursary award, then a portion of this will be allocated to the cancellation charge.