Our Healthcare Services

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Fees As a charity we charge fees only to cover our costs. We aim to keep our fees affordable, and help is available for those in financial need.

Bursary Help with up to 50% of fees may be available, depending on your circumstances. Click here for more information.

What this service offers

Our physiotherapist’s expertise and advice particularly helps to improve quality and life, working gently, step by step towards increasing levels of activity and function. She often begins with a questionnaire about baseline function and together works out with her patient what are their own priorities and aims. This may also involve family and carers.

Coming up with a plan gives the patient a sense of control and hope. Reviews allow for adjustments and take into account the variable nature of M.E., which is not expected just to steadily improve day by day.

Our physio can help with pacing, which is learning to work within one’s "energy envelope." This avoids "boom and bust" (doing too much), which can result in post exertional malaise (as the doctors call it), or payback (as families call it).

Learning to truly relax, in a planned way, allows the body to refresh and repair, so advice about resting positions and pain management from the physio is helpful, along with guidance addressing the damage that may have occurred due to spending a long time in bed or indoors.

To request a self-referral form for this or any of our other Healthcare Services, please complete our simple web form or call us on 0117 927 9551 (Monday to Friday 10am to 4.30pm).

What to expect from your initial consultation

Our physio will be in touch by email to arrange an initial consultation and may ask you to complete a short pre-consultation form either prior to or during this first consultation. This will help her to understand how best to help you and to help develop a treatment plan.

The initial consultation will be virtual (phone/zoom/facetime). Follow up sessions will remain virtual unless a home visit is deemed appropriate and clinically safe. Our physio will provide videos and pictures to help make sense of advice, for example exercise advice or resting positions.

After your initial appointment, you will be sent a written summary of your consultation, and details of any recommended exercise.

Please note: Action for M.E. gives access to clinical advice from healthcare professionals with experience and expertise in M.E./CFS. The physio’s consultation summary will include a recommended treatment plan. It may be useful to support your case when making benefit or employment claims, but Action for M.E. is not able to offer a service with the sole purpose of providing letters and reports.

For information and resources about the process of claiming welfare benefits, and accessing social care or other services/support, please contact our Information & Support Service.

Further appointments

Follow up appointments will be arranged on an individual basis according to your treatment plan.

“The physio sessions are so helpful. If I am on my own, I can’t see my way through, but when the physio breaks it down it can sound quite simple. It is so helpful to have someone who understands the situation.”

Charges for this service

Initial consultation by zoom, skype or telephone: The first 15 minutes of this will be FREE, as the physiotherapist gets an understanding of how best we can help you. The remainder will be charged at a rate of £88 per hour.

Follow-up consultation by zoom, skype or telephone: Follow up consultations will cost £22 for up to 15 minutes and £44 for up to 30 minutes.

Longer follow-up consultations will be charged at the rate of £88 per hour.

Home visit: Occasional home visits may be arranged depending on location and travel time, starting from £198.

Cancelling your appointment

Cancellation charge – 24 hours’ notice of cancellation is requested. We reserve the right to charge 50% of the fee should less notice be given. If you are in receipt of a bursary award, then a portion of this will be allocated to the cancellation charge.