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Listen to M.E.

Our Listen to M.E. helpline is here to help adults affected by M.E. feel less isolated, offering a listening ear so you can talk through the things on your mind. You don't need to have a diagnosis, and we welcome calls from carers and family members.

You will be able to call our Listen to M.E. volunteers for a chat about anything – it doesn’t have to be directly related to M.E. – and they will listen with empathy and understanding.

Our volunteers have undergone training in understanding M.E. and its impact, and active listening and communication skills. They will be well supported with ongoing training and regular check-ins with staff.


What can I talk about?

Listen to M.E. is the right service for you if you want to:

  • talk about your experience of living with or supporting someone with M.E. or day-to-day life
  • chat about what is going on for you right now
  • have someone listen without judgement; our volunteers will not give advice or make suggestions
  • make a connection with a friendly volunteer who understands the impact of M.E.
  • share how you are feeling, though please note Listen to M.E. is not a counselling or mental health support service.

If you think you would benefit from counselling, with planned therapeutic sessions, we offer this as part of our holistic Healthcare Services, alongside multi-faith chaplaincy, physiotherapy and appointments with our doctor.

If you are need urgent support, whatever you are going through, there are people you can talk to any time. You can call Samaritans on 116 123 or text SHOUT to 85258. Mind also has practical online tools to support people in crisis.


How can I contact Listen to M.E.?

Listen to M.E. is open two hours each day from Monday to Thursday. We welcome all feedback about your experience so we can improve the service and support we offer. We are asking anyone who uses Listen to M.E. to complete this short feedback survey.

Please call 0117 927 9551, and choose the Listen to M.E. option.

You can call and speak to a volunteer:

  • Mondays and Tuesdays 11am to 1pm
  • Wednesdays and Thursdays 1pm to 3pm.

We are offering calls of up to 30 minutes, to ensure we can maximise support for those in need. Volunteers will let callers know how much time they have, and bring calls to a close when they reach 30 minutes. We ask that you only call once a day; you are welcome to call back the day after if you'd like to talk again.

In the future, we hope to explore longer opening hours, with more volunteers, and potentially other ways to contact Listen to M.E., based on our learning from how the project runs in its initial months. Your feedback is really important to us, so please do complete the survey above, or get in touch to share your thoughts. Listen to M.E. runs alongside our other free services:

The Listen to M.E. project has been made possible by an award from Postcode Local Trust, a grant-giving charity funded entirely by players of People’s Postcode Lottery.

Logos for the Postcode Local Trust, a grant-giving charity funded entirely by players of People’s Postcode Lottery.